Customer Support (emails/chats mainly) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes out out of concern for everyone within the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats. What do we offer?— Implementation of your ideas and proposals from the first working day;— Unlimited opportunities for development and growth: internal courses/ schools/library, compensation for external educational courses and English language courses;— Taking care of everyone's physical and mental health: a corporate psychologist, paid sick leave and 18 days of paid vacation per year;— The possibility of salary review immediately after the probationary period and every six months + bonus for good performance every month: we have an example of a support agent who, from the first month of work, increased his salary by 20% with the help of a bonus and continues to do so every month;— Other perks: corporate Netflix/Grammarly account, discounts on products and services, team building, corporate parties. What do we expect from you?—Upper-Intermediate level of English: please note that this item is the first on the list, it is very important for us!— Willingness to work night shifts (~6 a month) from 11:00 p.m. to 7:00 a.m. : we have a 30-minute break and Slack Huddle for team interaction to stay in tune;— Experience working with customers;— Initiative and organization: we encourage talking about problems and proposing ways to solve them;— Willingness to learn and develop in the field of IT: most leaders teams have grown from Junior positions. How exactly does the work go?— We communicate with English-speaking customers about our sites and services;— We pass complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";— We develop professional skills at trainings and lectures for further career advancement. In addition to businesses, we develop our own charity fund SKELAR foundation to support the Armed Forces of Ukraine. within the limits of the initiative, we create and finance large projects that help bring our victory closer. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine. Let's build the next big everything together!