Technical support consultant (German and English) / Customer Support Consultant (German + English) in 3Shape Ukraine

Консультант з технічної підтримки (німецька та англійська мови) / Customer Support Consultant (German + English)

Київ

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine .

If you are looking for stability and confidence in your future , we are the right place for you.

You have technical interest and willing to join dynamic and innovative IT company? We are looking for a  Customer Support Consultant (German and English) to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.

Location : Kyiv.

Areas of responsibilities:

• Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRM
• Interact with other departments and escalate customers feedback further

You should possess the following competencies:

• Customer oriented approach
• Good communicator with ability to ask and listen
• Strong verbal and writing skills (B2 level) in English, and German, and Ukrainian
• Problem solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and eager to learn
• Analytical, multitasking and empathetic skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Possibility of flexible remote work
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 22 years.

Want to join us and change the future of dentistry?

For more information, watch our corporate video youtu.be/38- _SfPBptw , visit our website: or contact by email [email protected] .

Information about our open vacancies you can find here:

You can follow us on social media:

The 3Shape company specializes in the development of 3D scanners and software solutions, with the help of which specialists in the field of dentistry and hearing aids are able to provide better services to a wide range of patients. Our products are high-tech, innovative scanners and CAD software solutions that significantly improve the lives of patients and dentists around the world.

3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine, North Macedonia. The company's production is concentrated in Poland.

3Shape is a multinational company with offices in Europe, Asia, North and South America. The history of 3Shape began in 2000. The company currently serves clients in more than 100 countries and has more than 2,000 employees of more than 35 nationalities.

3Shape is a reliable employer on the Ukrainian labor market. The history of the Ukrainian office began 16 years ago, and we continue to grow, find new employees and sincerely care about them even during the war in Ukraine. In particular, we care about the mental health of all colleagues and organize a number of activities to support it.

3Shape is stability and confidence in the future.

Do you have technical skills and a desire to join a dynamic and innovative company? 3Shape is looking for a Technical Support Consultant. If you are enthusiastic and ready to solve customer problems and contribute to long-term relationships with our resellers and end users from different parts of the world, then we welcome you to join our energetic and multicultural team.

Main Responsibilities:

• provide professional technical support regarding the operation of 3Shape hardware (3D scanners) and software using a variety of tools communications (online, telephone, e-mail and periodic meetings with clients);
• process customer requests: collect, record and systematize information from customers in the CRM system in compliance with company procedures;
• interact and share customer feedback with other departments.

Main requirements:

• customer orientation;
• effective communication skills;
• competent oral and written language at the B2 level: English + German + Ukrainian;
• ability to solve problems and think logically;
• result orientation and stress resistance;
• desire for self-improvement and desire to learn;
• experience in the field of customer support will be an advantage;
• ability to think analytically, workin multitasking mode and with an understanding of customer needs and problems;

Join our team if you want to:

• actively work for qualitative changes in the future of dentistry;
• become part of a friendly team of professionals;
• constantly grow and develop professionally;
• maintain a balance between work and personal life;
• have a flexible schedule with the possibility to work remotely;
• corporate benefits: 24 working days of annual leave, health insurance, compensation for lunch expenses, paid sick leave, incl. for taking care of a sick child, leave to take care of a child, etc.;
• comfortable office (not open space!) near the National Technical University of Ukraine "KPI";
• parking spaces for company employees
• periodic business trips to European countries;
• an opportunity to be a part of the success that 3Shape has been building for 22 years.

Want to join our team and change the future of dentistry with us?

To learn more, watch our corporate video: youtu.be/38-_SfPBptw , website: or email us at [email protected] .

Information about open vacancies:

Follow us on social networks: