Customer Support Consultant [France] in 3Shape

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our employees who are called to the military service, as well as care about our employees’ mental health by implementing different supportive activities.If you are looking for stability and confidence in your future, we are the right place for you.Location: Kyiv (Ukraine). Partially remote work.Working schedule: 9 AM - 6 PM Kyiv time.Areas of responsibilities:Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRMInteract with other departments and escalate customers feedback furtherYou should possess the following competencies:Customer oriented approachGood communicator with ability to ask and listenStrong verbal and writing skills at upper-intermediate level in French, and English, and Ukrainian Problem solving and logical thinking skillsResult oriented and stress resistantAspiration to self-development and eager to learnAnalytical, multitasking and empathetic skillsBeing the part of us means:Meaningful work that helps to change the future of dentistryWork in a unique professional, friendly and supportive environmentConstant professional growth and developmentA healthy work-life balancePossibility of flexible remote workComprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etcGood working conditions in a comfortable office (not open space!) near National Technical University “KPI”A parking lot with free spaces for employeesOccasional business trips to Western EuropeOpportunity to become a part of the success that 3Shape has created over the past 22 years.Want to join us and change the future of dentistry?For more information, visit our web-site: www.3shape.com or contact by email [email protected] about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacanciesYou can follow us on social media :www.facebook.com/3Shape Show more Show lessJob Level Senior Intermediate Job Type Full Time Job Responsibilities Other Industry Medical Device