Customer Support Specialist (morning shifts 5:00-14:00), Customer Support Consultant (Early Shifts, 5am — 2pm) in 3Shape Ukraine

The 3Shape company specializes in the development of 3D scanners and software solutions that enable specialists in the field of dentistry and hearing aids to provide first-class services to a wide range of patients.

The history of 3Shape began in 2000. Today, we are the flagship of the dental industry and are proud of the success we have achieved over 25 years.

3Shape is headquartered in Copenhagen. Development teams work in Denmark, Ukraine and North Macedonia, and the company's production facilities are concentrated in Poland.

Currently, we serve customers in more than 100 countries around the world and unite more than 2200employees from more than 50 nationalities. In addition to European offices, we have representative offices in Asia, North and South America, which allows us to be closer to our customers all over the world.

The office in Ukraine was opened in 2006. The Ukrainian representative office of 3Shape is a model of excellence. It is here that the largest support center among all the company's offices is located: specialists provide technical support services to customers in nine European languages.

Despite the war, the team in Ukraine continues to work. From February 2022, the number of employees of the Ukrainian office increased significantly. We provide our colleagues with strong support: we help those who have joined the military service, provide a line of psychological support, and create the most comfortable working conditions. We pay special attention to the adaptation of veterans: we support their return to professional activities and promote reintegration into the team.

3Shape is about stability, development and the opportunity to work with world-class innovations. Ready to be part of our team?

Areas of responsibility:

• Provide effective technical support for 3Shape equipment (3D scanners) and software through online sessions, phone calls, e-mail and during individual offline events.
• Process requests: collect all necessary information from customers according to company procedures and record it in CRM.
• Interact with other departments and convey customer feedback to a higher level.

Skills required:

• Customer orientation.
• Ability to communicate effectively: ask the right questions and listen.
• Sufficient oral and written communication skills in English (Upper-Intermediate) and in Ukrainian.
• Ability to solve problems and logical thinking.
• Result orientation and stress resistance.
• Aspiration for self-development and readiness to grow.
• Professionalism, multitasking and empathy.

Join our team if you want to:

• actively work for qualitative changes in the future of dentistry
• become part of a friendly team of professionals
• continually grow and develop professionally
• maintain a balance between work and personal life
• corporative benefits: 24 working days of annual leave, health insurance, breakfast and lunch in the office, paid sick leave, incl. childcare, parental leave, etc.
• comfortable office in Unit City
• parking spaces for company employees
• periodic business trips to European countries
• opportunity to be part of the success that 3Shape has been creating for 25 years.

Do you want to join our team and change the future of dentistry with us?

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site. in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in the year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2500 employees spans 45+ nationalities.

3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities.

If you are looking for stability in your future, we are the right place for you.

We are looking for aCustomer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Areas of responsibilities:

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to company’s procedures and record this using company’s CRM
• Interact with other departments and escalate customer feedback further

You should possess the following skills:

• Good communicator with ability to ask and listen
• Good verbal and writing skillsills at upper-intermediate level in English, and Ukrainian
• Problem-solving and logical thinking skills
• Result oriented and stress resistant
• Aspiration to self-development and willingness to grow
• Professional, multitasking and empathetic skills

Being the part of us means:

• Opportunity to become a part of what 3Shape has created over the past two decades.
• Meaningful work that changes the future of dentistry
• Work in a professional and friendly environment
• Constant professional growth and development
• A healthy work-life balance
• Occasional business trips to Western Europe

We offer:

• 24 business days of annual leaves
• Medical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)
• Partial compensation of lunches
• Paid sick leaves and child sick leaves
• Maternity, paternity and family issues leaves
• Well-being program: monthly well-being meetings and individual psychology hot-line.

Want to join us and be a part of the evolving field of dentistry?

For more information, visit our web-site: www.3shape.com