Customer Support Consultant (Dutch and English) in 3Shape

Direct message the member who posted the job with 3Shape Adriana V Adriana V Technical Talent Sourcer | 3Shape 3Shape is a Danish hi-tech company specializing in the production and development of 3D solutions (3D scanners and 3D software) for industrial and healthcare applications, such as hearing and dental aid production, where we have a global leading position. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in 2000, today we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities. 3Shape as an employer is committed to Ukraine. Our UA office has a 16-year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we offer paid military leave to those called to the military service as well as care about our employees' mental health by implementing different supportive activities. If you are looking for stability and confidence in your future, we are the right place for you. You have technical interest and willing to join dynamic and innovative IT company? We are looking for a Customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world.Location: Kyiv.Areas of responsibilities:Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events. Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRMInteract with other departments and escalate customers feedback furtherYou should possess the following competencies:Customer oriented approachGood communicator with ability to ask and listenStrong verbal and writing skills at upper-intermediate level in Dutch, English and UkrainianProblem solving and logical thinking skillsResult oriented and stress resistantAspiration to self-development and eager to learnAnalytical, multitasking and empathetic skillsBeing the part of us means: Meaningful work that helps to change the future of dentistry Work in a unique professional, friendly and supportive environment Constant professional growth and development A healthy work-life balance Possibility of flexible remote work Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etcGood working conditions in a comfortable office (not open space!) near National Technical University “KPI”A parking lot with free spaces for employeesOccasional business trips to Western EuropeOpportunity to become a part of the success that 3Shape has created over the past 22 years. Want to join us and change the future of dentistry? Show more Show less Position level Senior secondary level Type of employment Full time Job duties Support service Industries Production of medical equipment and software development