Customer support \ claims manager, Polish language (remote) in Telsel, TOV

Do you want to work in a team where your ideas matter? Then join us in the TOP-CALL team

TOP-CALL is an international outsourcing contact center that has been operating on the market since 2013. Over the past 10 years, we have grown to an international level with offices in Colombia and Ukraine, serving clients from various industries in Kazakhstan, Europe and Latin America.

Our team is more than 250 specialists who prove every day that professionalism, openness and focus on results bring success!

We are currently looking for a customer support\advertising manager with knowledge of the Polish language

We offer:

• Timely payment of labor ,consisting of a fixed rate of 7€ per hour.
• Completely remote work.
• Convenient working hoursfrom 9.00 to 18.00, 5\2 (Sat-Sun weekend), lunch hour.
• Career growth: the possibility of internal development - vertically to a Supervisor, department head, or horizontally - to become a Trainer, QI Manager or develop in another direction.
• Training at the expense of the company and professional development.
• Bonusafter successful completion and going to work.
• Friendly team and mentors who will always help.
• Gifts for work anniversary and employees' children for holidays.
• "Bonus for a newcomer" (you get a nice bonus for each employee who comes on your recommendation)

Our business values:

Openness—we value the ability to speak directly, listen to others and look for new approaches.

Reliability — it is important for us that each member of the team can be relied on, and we create conditions for responsible work.

Continuous development - we do not expect perfection, but we expect a desire to learn and improve.

Focus on results - we work to achieve real results, not to fulfill formal plans.

Your future duties:

• Processing customer requests (complaint, proposal, question) and choosing the optimal solution.
• Informing customersand working with objections.
• Consultations and placing orders as needed.
• Reminding customers about the arrival of the parcel
• Making a decision on compensation and fixing it in the customer's card.
• Transferring the complaint to the responsible person (if needed).

What you need to join us:

• Knowledge of the Italianlanguage at the B2 level.
• Developed critical thinking, attention to details and communication skills.
• Experience in a call center \ customer support or sales will be +
• Fluent command of a PC and office programs.
• Technical support: stable Internet, headset, laptop or PC

What for us important?

So that you see the meaning in what you do, be honest with yourself and your colleagues and not be afraid to go beyond the usual when it is necessary.

If you are looking for a place where your actions really affect the result, we are happy get to know each other, leave a review or write in Telegram:@HR_mTina