Customer Support (chats/emails mainly) in SKELAR

Customer Support (chats/emails mainly) remotely SKELAR is a venture builder that builds international product IT companies with the rules of the venture investment world. Together with experienced co-founders, we gather strong teams to launch tech businesses and win in global markets. Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide great customer service, which comes from taking care of everyone within the team. We solve "on a turnkey" basis any questions users may have about the work of websites, we close ambitious goals, we put memes in corporate chats. What do we offer?—Implementation of your ideas and proposals from the first working day; —Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses; —Care for everyone's physical and mental health: corporate psychologist, paid sick leave and 18 days of paid vacation per year; — The possibility of reviewing the salary immediately after the trial period, as well as for half a year + a monthly performance bonus: we have an example of a support agent who, from the first month of work, increased his salary by 20% with the help of the bonus and continues to do so every month; — Other goodies: Netflix/Grammarly corporate account, discounts on products and services, team building, corporate parties. What do we expect from you?— Upper-Intermediate level of English: pay attention that this is the first item on the list, it is very important for us!—Willingness to work night shifts (~6 months) from 11:00 p.m. to 7:00 a.m.: we have a 30-minute break and Slack Huddle for team interaction to stay drowned; —Experience of working with mail clients; —Initiative and organization: we encourage talking about problems and proposing ways to solve them; — Willingness to learn and develop in the IT field: most of the team leaders have grown up from junior positions. How is the work going?—We communicate with English-speaking clients about our sites and services; — We transfer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!"; — We develop professional skills in training and lectures for further career advancement. In addition to businesses, we are developing our own charitable fund SKELAR foundation to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer. We plan to further develop tech businesses, conquer global markets and work for Ukraine's victory. Let's build the next big everything together!