Customer Support Associate - Russian Speaking in Threecolts

Salary: $22,000 per annum.At Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised for an exhilarating phase of accelerated growth.Join us on the journey! Our vibrant team spans the globe, comprising over 200 innovative minds from 32 countries across five continents. Together, we foster a culture of collaboration, diversity and relentless pursuit of excellence. At Threecolts, every day is a new opportunity to shape the future of Commerce, supported by a community that's as passionate about success as you are.We are looking for a Russian speaking, Technical Customer Support Associate, with excellent customer service experience. As someone who is technologically adept, you will be tasked with helping the growth of Threecolts’ customer support tools, while offering impeccable customer service and support. We expect that you can work autonomously, think both strategically and tactically, and take full control and responsibility for achieving our business objectives.This is an Independent Contractor position that requires you to work from your own device.What will you do ?Proactively serving as the primary contact for customers, answering questions, resolving concerns, and troubleshooting issues.Creating and maintaining knowledge base articles, and training materials to help customers troubleshoot issues independently and enhance their proficiency with the UseResponse platform.Proactively engage with customers throughout their lifecycle, including conducting demos, addressing post-onboarding needs, managing subscriptions, invoicing, tracking trials, and gathering feedback for feature enhancements.What do we expect from you ?Fluency in oral and written Russian.English proficiency at least B1-B2 level.Strong communication skills and a passion for customer satisfaction.Ability to quickly learn semi-technical concepts related to system configuration and automation (e.g., Zendesk triggers, Salesforce flows, Hubspot sequences).Familiarity with basic programming concepts: API, JSON.Nice to have :Experience with helpdesk solutions, either as a user or worker.Previous experience working with remote international teams.Comfortable working in a startup environment.Location: GMT or within +/-3 hours.Tech background or experience working closely with Developers. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки ІншеIndustries Technology, information and the Internet