Customer Support Associate in Spacebring

27 серпня 2024

Customer Support Associate

Львів

Spacebring is an innovative Diia.City company that creates industry-leading shared space software to help operators save time, boost efficiency, and improve customer retention and experience.

Our mission is to broaden access to shared spaces through tech. Our focus is on making coworking spaces more accessible and convenient for everyone. Our product is already used by 500+ coworking spaces in 50+ countries.

We are looking for a customer support associate with fluent English and strong communication skills. You’ll assist and guide our clients worldwide as a customer support associate, providing top-notch assistance and improving our help center.

We offer

• Work on an incredibly helpful and cutting-edge product, and sharpening it thanks to the customers’ insights that you’ll pass to the Product Team
• The team you can learn from. Spacebring team has many experts who are eager to share their knowledge and experience with you.
• The company that is growing and developing rapidly. Even despite the war, we’re still welcoming new team members and offering opportunities for the career growth.
• Comfortable hybrid format of work and flexible schedule. You can work morning, afternoon, or evening shifts (no night shifts)
• Paid sick leave and vacation
• Salary reviews every six months
• Social activities: we organize exciting events: retreats, camps, offsites, and meet-ups for enhanced team bonding
• Comfortable coworking space in Lviv
• The opportunity of stock options.
• Transparent and tolerant working environment.

What you’ll do:

• Responding to inbound chats and emails to customers and helping them use the app.
• Maintaining and improving Spacebring Help Center to help customers help themselves.
• Collecting customers’ feedback and passing it to the Product Team.

What you need:

• Excellent Ukrainian and English speaking and writing skills.
• Highly communicative personality, eager to help people.
• Detail-oriented thinking and constantly striving to improve your skills.

Check our vision and values in Handbook: Get acquainted with our recruitment process: