Customer support and training specialist in Bucik O.S., FOP

We are a Ukrainian product IT company that creates a digital ecosystem for business, thereby helping to automate business.

We are looking for a customer support and training specialist

Goals and tasks you will face:

The main goal of the position is to quickly solve the client's tasks, and in your free time it's time to form a product user manual for new and existing customers, which will allow you to better study the product and help the customer independently solve the issue in the future. 

- internal consultations and working groups to improve knowledge;

Your tasks and obligations:

- receiving written (telegrams, Jira) and verbal requests;

- registering written requests in Jira;

- determining the type of request (consultation or revision functions);

- training or giving advice to the client on his questions about working with the site/implementing/resolving requests/tasks;

- writing user instructions.

Working conditions:

You can work remotely or in the office of your choice.

Standard work schedule from 09:00 to 18:00 from Mon to Fri, but you can work adapting to your schedule, the main thing is that it does not negatively affect the projects of clients.