Customer Support and Operations Specialist in Astra Health

Astra Health is an e-commerce company on the US market that specializes in selling high-quality and premium medical products. We continue to expand and are looking for cool and versatile professionals to join our team. The role of Customer Support and Operations Specialist will help to gain experience in sales to the Western market and communication with suppliers and customers in English.

Requirements:

• Speaking English not lower than B2 level
• Quick learning and readiness for growth
• Customer orientation and responsible attitude to work
• (Desirable) Experience in the field of E-commerce
• (Desirable) Experience in the role of a call center employee / salesperson / customer service manager

< strong>Responsibilities:

• Answer customer inquiries in chat
• Answer incoming calls
• Answer emails from customers and suppliers
• Placing new orders
• Communication with suppliers to ensure fulfillment of orders and resolve any issues
• Analysis and suggestions for improving store operation

Working schedule (flexible, low workload):

• Option 1: 15:00 - 23:00
• Option 2: 18:00 - 02:00
• Option 3: Considered by you

What do we offer?

• Free schedule with evening and night shifts
• The possibility of remote work, which allows you to create ideal conditions for working at home
• Opportunities for career and personal development in a dynamic and growing E-commerce
• Bonus system (calculated as a % of sales)
• Low workload due to the nature of our premium products, which leads to fewer inquiries and calls


Join Astra Health and become part of a company that values ​​innovation and will help you grow professionally.