Specialist in customer support and data analysis in PRADATA, gruppa kompaniy

Pradata service company www.pradata.com is engaged in supporting the work of specialized web services designed for the collection, storage and analysis of information on the circulation of goods for clients. Our products help sales agents, merchandisers and supervisors to collect data effectively through mobile applications, and managers to analyze this information on our website.

 We are looking for a Customer Support and Data Analysis Specialist

•          Teaching customers how to work with our products, including mobile applications and web platform

•          Testing and verifying the operation of applications on Android and iOS platforms. Testing of improvements in the system

•          Customer support through various communication channels (mail, phone, messengers). Collecting and analyzing customer feedback to improve the company's products and services

•          Connecting new users to the web service

•          Working with reports and data in Microsoft Excel

• Advising users on working with analytical system, on web service capabilities/updates, writing instructions (understanding of processes in FMCG markets will be a plus), etc.

Expectations from applicants:

•          Higher education (in priority – technical, mathematics, statistics, cybernetics or related disciplines).

•         Experience in the field of customer support from 1 year.

• Confident user of MS Office, Internet. General knowledge of the operation of mobile applications on Android and iOS platforms.

•          Competent oral and written communication.

•          Analytical and mathematical mindset.

•          Politeness, diligence and attention to detail. Developed communication skills, ability to work in a team, willingness to make decisions. strong>

•          Stable and always timely remuneration from UAH 23,000. for the VT period (2 months), further - discussed individually, depending on skills. Official employment.

If you are interested and meet our expectations, we are waiting for your resume [email protected]

Welcome to of our Team!