Customer Support Agent in Rakuten Viber

The Customer Support Agent will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries. Responsibilities include providing fast and professional offline (Email, live-chat) responses to user issues, maintaining a high level of user satisfaction, investigating problematic issues reported by users, identifying and reporting trends, repeated issues, and urgent bugs.Responsibilities:Respond to customer inquiries and resolve issues promptly and accuratelyEscalate complex issues to relevant teams and follow up until resolutionMaintain clear and concise communication with customersCollaborate with team members and provide support as neededRequirements:1+ years of experience in customer support or related fieldA problem solver with an innate sense of curiosity and passion about helping peopleProficient in English and Ukrainian at either native or professional levelEnthusiastic smartphone user (Active Viber user – a major advantage)Microsoft or Mac OS savvyWillingness to participate in a 24/7 rotating roster which predominantly includes after-hours shiftsAttention to detailTeam playerExperience in customer support or customer service will be a plus.Skills:Excellent communication skillsAbility to multitask and prioritize tasks effectivelyFamiliarity with customer support tools and systems (training provided)Basic technical knowledge and proficiency in using computer applications Show more Show less Посадовий рівень Не застосовується Тип зайнятості Повний робочий день Посадові обов’язки Інше Галузі Розробка програмного забезпечення