Customer Support Agent (written communication mainly) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes out out of concern for everyone within the team. We solve "on a turnkey" basis any questions of users regarding the operation of sites, we close ambitious goals and post memes in corporate chats. What do we offer?— Implementation of your ideas and proposals from the first working day (Customer Success was launched by one of the newcomers to the project); — Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses, switch the position day — the opportunity to work in a different position in the project; — Taking care of everyone’s physical and mental health: corporate psychologist , paid sick leave and 18 days of paid vacation per year;— The possibility of salary review immediately after the trial period and every six months + a bonus for good performance every month: we have an example of a support agent who from the first month of work increased his salary by 20% with the help of a bonus and continues do it monthly;— Other goodies: a corporate Netflix/Grammarly account, discounts on products and services, team building, corporate events;— A cozy and reliable office in Kyiv with full provision of everything necessary in case of blackouts: water, food, light, Internet, heat and etc. What do we expect from you?—Upper Intermediate / Advanced English (B2+), spoken and written: please note that this item is the first on the list, it is very important for us!—Willingness to work night shifts (~6 in month) from 11:00 p.m. to 7:00 a.m.: Have a 30-minute break and Slack Huddle for team interaction to stay on top of things;—Experience working with customers: phone, mail, chat, and/or in person;—Initiative and organization: we we encourage talking about problems and suggesting ways to solve them. We are able to take responsibility for achievements/failures and control our working hours on a shift;—Willingness to learn and develop in the field of IT: most of the team leaders have risen from junior positions. How exactly does the work go?— We communicate with English-speaking clients through calls, chats and letters about our sites and services;— We refer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";— We develop professional skills at trainings and lectures for further career advancement. We plan to further develop tech businesses, conquer global markets and work for Ukraine's victory, let's build the next big everything together!