Customer Support Agent (Remote, Night shifts) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we are gathering strong teams to launch product IT businesses and win in global markets. Currently, we need a Customer Support Agent for one of our portfolio companies, who will be able not only to support the level of customer service, but also to improve it. What challenges await on you in the role of Customer Support Agent:— processing incoming calls to the customer support service through calls (Freshdesk);— outgoing calls to clarify information or inform the client about his profile or payments;— processing requests via chat as needed (the phone line is a priority for this position);— participation in the development of scripts and proposals for improving work processes;— maintaining the refund rate at the appropriate level;— submitting bug reports upon their independent detection or after receiving a request from clients. What is important to us:— 1+ years of experience work in customer/technical support or sales to the English-speaking market in telephone mode;— English language proficiency level B2 and above;— comfortable conditions for remote work available (stable Internet connection, absence of extraneous noise in the room and availability of a working computer );— client orientation, openness, desire to help and solve the client's problems;— a high level of stress resistance. Conditions / What we offer:— the opportunity to work from anywhere in the world;— work in a strong team, thanks to which you will definitely gain new knowledge and skills; — work schedule 2/2, 8-hour working day — constant support of your Team Lead; — the prospect of growing to Shift Lead/QС Agent/Customer Support Team Lead. SKELAR — an environment for self-realization of people who are able to create successful companies . We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of UkraineTysnyApply to Position and join the team!