Customer Support Agent (German) in Yellow Stone

The Ukrainian product IT company "Yellow Stone" is looking for an employee for the position of "Customer Support Agent (German)". Your duties: Provide highly qualified support to customers via e-mail and chat, answer questions about the company's products and services, sometimes also provide telephone consultation mode (up to 15% of the volume of work); Respond to customer requests and solve their problems; Submit requests to resolve technical and financial difficulties of users, receive feedback for the purpose of further informing users; Notification of detected problems or errors on supported resources. Our candidate: Fluent in German (level B2 and above); Computer literate at the level of a confident user; Possesses highly developed written and verbal skills; Experience in the field of customer support will be an advantage. We offer: Remote work format; Schedule 2\2, where you work 2 days from 8:00 to 20:00, 2 days off, and 2 days from 20:00 to 8:00, 2 days off; Competitive salary + bonuses, stable payments; Opportunities for professional growth and career development in the company; 15 working days of paid vacation; Paid sick leave; Medical insurance; Group discussions and individual sessions with a psychologist; Self-learning library, access to paid courses; Own platform for taking various courses/seminars/trainings created by the company. If you are communicative, result-oriented and have a desire to develop, join our team!