Customer Support Agent (Contract position) in BillTech

BillTech is a multidisciplinary IT company that has been developing, supporting and accompanying international projects for more than 4 years. We are developing in such areas as: FinTech and Blockchain. Our team of specialists consists of more than 150 people. 📌We value proactivity, responsibility and flexibility. Our goal is the development of qualified and talented like-minded people who create projects and take them to a new level. Currently, we are expanding the CRM team, so we are looking for an Email Marketing Manager. Working in this position, you will create and optimize mailings, analyze the results of campaigns and cooperate with by various specialists📩 From us you will receive• 20 working days of vacation, unlimited paid sick days• Compensation for medical services, corporate doctor• Sports compensation• Compensation for lunches• English classes. languages• Training compensation (BillTech Academy, courses, trainings, webinars, etc.)• Annual Performance Review• Individual development plan• Paying overtimes and night shifts (required)• Ability to work with Google Docs• Analytical mindset, interest in cryptocurrency• Willingness to learn and develop in the field of digital• Communication skills and a sense of humorResponsibilities• Customer support in chat, English-language communication• Training new users and assistance them with the project• Quick and high-quality provision of answers to users• Collection of feedback from users about the project and its transfer to the team• Cross-communication with other departments to solve various problemsWorking conditions• Shifting, flexible schedule: 2/2 - day and night shifts, 7.00− 3:00 p.m., 3:00 p.m.−11:00 p.m., 11:00 p.m.−7:00 a.m. On average, 18 working days, 12 days off per month • Pay: day $4.15/hour, night $6.20/hour (on average $700-800 per month + KPI system) • Internship 1 week, pay $2.5/hour👩‍💻Stages of recruiting Interview with recruiter → interview with manager → final meeting → offer. We are proud of having Ukrainian roots and developing our labor market. Also, we condemn Russian aggression against Ukraine, so we help in the fight 🇺🇦💌 CV review period - 5 days. If you have not received a response from the recruiter, it means that your experience is not relevant to this vacancy.