Customer Support Agent (Contract position) in BillTech

Hello, candidate👋BillTech is a multidisciplinary IT company that develops, supports and supports international projects for more than 4 years. We develop in such areas as: FinTech and Blockchain. Our team of specialists consists of more than 150 people. 📌We value proactivity, responsibility and flexibility. Our goal is the development of qualified and talented like-minded people who create projects by taking them to a new level. Currently, we are expanding the support team, so we are looking for a Support Agent for project work (6 months)❗️ Working in this position, you will communicate and provide assistance to users on any issues. What you will get by working with us: Full social. package: 20 working days of vacation, sick leaveCompensation for mealsCompensation for medical services, family doctor, check-upSports compensation (dancing, swimming, gym, etc.) English classes languages ​​Compensation for education (courses, conferences, trainings, etc.) Ability to work with Google Docs Experience in a similar position Analytical mindset, interest in cryptocurrency Communication skills and sense of humor Stress resistance Willingness to learn and develop in the field of digital Your tasks: Support customers in the chat, communicate with them in English (in writing) Train new users and help them get to know the project as quickly as possible and provide high-quality response to users Collect feedback from users on the product and pass it on to the team Cross-communication with other departments to solve various problems Working conditions Shifting schedule, floating, 3/2 day and night shifts of 8 hours 7.00−15.00, 15.00−23.00, 23.00−07.00. an average of 18 working days, 12 days off per month. Pay day $4.15/hour, night $6.20/hour (on average $700 per month + KPI system, which allows you to receive a bonus to the salary). Internship 1 week, payment 2, $5/hour Recruitment stages: Meeting with the recruiter → English language test → interview with the manager → final meeting → offer. We are proud to have Ukrainian roots and develop our labor market. Also, we condemn Russia's aggression against Ukraine, so we help in fight🇺🇦 Leave your CV responding to the vacancy💌