Customer Support Agent at Profitable Healthcare Startup in 650 Health

Hiring support with fluent English, who are empathetic, organized, and smart. Offering happy customers, top pay, unlimited vacation, company laptop. Vital healthcare service.

About us:

• Stealth-mode healthcare startup. We make it easy and cheap to buy high-quality healthcare services so that every patient can get the care they need.
• Small, Remote Team. We’re an 8 person team based in the US and Ukraine.
• Profitable. So we offer stable employment.

Job Benefits:

• High salary. Between $1,200 and $2,500 (gross) per month, depending on skill and experience.
• Customer-friendly company. You can do what it takes to make customers happy.
• Unlimited vacation days. Take time when you need it.
• Company laptop. We’ll provide you with an Apple laptop.
• Remote. Work from home.
• Training. You’ll be mentored by our Support Lead who has more than 5 years of experience at the company.
• Career growth. If you excel in support, you’ll have the opportunity to grow into a more senior role. 
• Patient impact. Help provide patients an important healthcare service.

What you’ll do:

• US East Coast Hours. You’ll work East Coast US Hours (3pm to Midnight Ukrainian Time) Monday through Friday. There is also the option to work Saturdays for extra pay.
• Support by Phone and Email. You'll answer phone calls and emails from customers (no chat).
• Healthcare Operations. You’ll work with our lab and doctor partners to resolve patient issues.
• Provide product feedback. You’ll provide feedback to the engineering team on how to improve the customer experience.

Job requirements:

• Fluent in English. Both written and spoken.
• Like talking to lots of people. You get energized providing customer service.
• Meticulous organization skills. You probably enjoy color-coding your calendar and hitting inbox 0.
• Eager to improve. You want to learn and advance your career.
• Enjoy turning frustrated customers into happy ones.

Joining Our Team:

• Fast Response: We’ll reply within 1 business day after each recruitment step.
• Selection Process: An online assessment followed by three interviews.