Customer Support Agent in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win on global markets.

TrusTech is one of the teams of our venture builder.

Our team is a fast & furious support of 50+ professionals in their field that lives in a dynamic rhythm of work and provides cool customer service that comes from caring for everyone within the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats.

What do we offer?
— Implementation of your ideas and proposals from the first working day (Customer Success was launched by one of the newcomers to the project);
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses, switch the position day — the opportunity to work in a different position in the project;
— Taking care of everyone's physical and mental health: corporate psychologist, paid sick leave and 18 days of paid vacation per year;
— The possibility of reviewing the salary immediately after the trial period and every six months + a bonus for good performance every month: we have an example of a support agent, who from the first month of work increased his salary by 20% with the help of a bonus and continues to do it every month;
— Other goodies: Netflix/Grammarly corporate account, discounts on products and services, team building, corporate parties;
— A cozy and reliable office in Kyiv with full provision of everything necessary in case of blackouts: water, food, light, internet, heat, etc.

What do we expect from you?
— Upper Intermediate / Advanced English (B2+), spoken and written: please note that this item is the first on the list, it is very important to us!
— Willingness to work night shifts (~6 per month) from 11:00 p.m. to 7:00 a.m.: we have a 30-minute break and Slack Huddle for team interaction to stay in tune;
— Experience working with customers: by phone, mail, in chats and/or live;
— Initiative and organization: we encourage talking about problems and proposing ways to solve them. We are able to take responsibility for achievements/facapas and control our working hours on a shift;
— Willingness to learn and develop in the field of IT: most of the team leaders have grown from junior positions.

How exactly is the work going?
— We communicate with English-speaking customers through calls, chats and letters about our sites and services;
— We transfer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses, we are developing the charitable initiative "Milky Way" - an internal project from the employees of our venture builder in support of the Armed Forces. Within the initiativewe actively create and finance large projects that help bring our victory closer.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!