Customer Support Agent in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes from caring for everyone inside the team. We solve "on a turnkey" basis any user questions regarding the operation of sites, close ambitious goals and post memes in corporate chats.

What do we offer?
— Implementation of your ideas and proposals from the first working day (Customer Success was launched by one of the newcomers to the project);
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses, switch the position day — the opportunity to work in a different position in the project;
— Taking care of everyone’s physical and mental health: paid sick leave and 18 days of paid vacation per year;
— The possibility of reviewing the salary immediately after the trial period and every six months + a bonus for good performance every month: we have an example of a support agent who increased his salary from the first month of work by 20% with the help of a bonus and continues to do it monthly;
— Other goodies: Netflix/Grammarly corporate account, discounts on products and services, team building, corporate parties;
— Cozy and reliable office in Kyiv with full provision of everything necessary in case of blackouts: water, food, light, internet, heat, etc.

What do we expect from you?
— Level English from level B1;
— Willingness to work night shifts (~6 per month) from 11:00 p.m. to 7:00 a.m.: we have a 30-minute break and a Slack Huddle for team interaction to stay in tune;
— Experience working with customers: by phone, mail, chats and/or in person;
— Initiative and organization: we encourage talking about problems and proposing ways to solve them. We are able to take responsibility for achievements/facaps and control our working hours in shifts;
— Willingness to learn and develop in the field of IT: most of the team leaders have grown from junior positions.

How exactly does the work go?
— We communicate with English-speaking customers about our sites and services;
— We pass complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses, we develop the SKELAR foundation – a charitable fund created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!