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• 1+ year of experience as a customer support
• Experience with Intercom chat (as a plus)
• Good eye for details and sense of ownership
• Ability to work under stressful situations independently with a good time management
• Excellent Ukrainian and English communication skills, both written and verbal
• High cognitive and technical skills
• High level of empathy
• Skill to concentrate and to be extremely attentive and persistent to find, read, remember, put into practice an information from diverse sources
• Very good memory, critical thinking + logic. Responsibilities
• Work alongside the Head of Customer Care, Customer Support Team, L2 Tech Support Team to ensure the experience of Reply.io users is a world-class and completely smooth throughout all phases of engagements
• Handle inquiries via Intercom (mostly) and other communication channels to answer all questions and issues accurately and rapidly
• Communicate effectively with users and address issues rapidly and fully, either on your own or by pulling in other relevant parties and seeing the problem through to its full resolution
• Work closely with the success and development departments to identify the roots of potential problems and develop solutions that are sustainable and effective. Work in shifts (Kyiv time)
Currently, our team operates in shifts from 9 a.m. to 2 a.m. (Kyiv time), and we are eager to welcome new team members for the following shifts:
• 9-17:00
• 11-19:00 We offer
• Working with the leading product on the US and Global market
• Real opportunity for professional growth and self-improvement
• Work from home or co-working space (we cover the co-working costs)
• We provide the latest equipment and any necessary things for your comfortable work
• Access to internal business literature, training, seminars
• Unlimited number of sick leaves
• Awesome colleagues and a pleasant working atmosphere
• Corporate celebrations and fun activities, some of them unforgettable. Since the beginning of the russian invasion, all our profits have been directed towards the Armed Forces of Ukraine. So far, we have donated more than 7 million UAH and are committed to growing our company to help more. As well, we are part of the KOLOcи program from KOLO ( koloua.com/kolossus ), where we donate $10K monthly just to them. Join us to help the Armed Forces of Ukraine to kick russia’s ass!
Customer Support Agent in Reply.io
Posted more than 30 days ago
2 views
Reply.io
Without experience
30 червня 2024
Customer Support Agent віддалено We are a product company working in the global market. Right now we are a team of 80+ amazing Ukrainians working 100% remotely from day 1. We have 4000+ customers all over the world using our platform every day. And now we are looking for a great Customer Support Agent to join our great team :) As a Customer Support Agent you will be the first point of contact for Reply.io users for all issues that may arise, and will be responsible fo
30 червня 2024
Customer Support Agent
віддалено
We are a product company working in the global market. Right now we are a team of 80+ amazing Ukrainians working 100% remotely from day 1. We have 4000+ customers all over the world using our platform every day. And now we are looking for a great Customer Support Agent to join our great team :)
As a Customer Support Agent you will be the first point of contact for Reply.io users for all issues that may arise, and will be responsible for maintaining the company’s commitment to world-class client experience, solving problems quickly, and following up with result. You should have excellent communication and problem-solving skills, and be able to effectively assist customers with their inquiries and issues. Requirements• 1+ year of experience as a customer support
• Experience with Intercom chat (as a plus)
• Good eye for details and sense of ownership
• Ability to work under stressful situations independently with a good time management
• Excellent Ukrainian and English communication skills, both written and verbal
• High cognitive and technical skills
• High level of empathy
• Skill to concentrate and to be extremely attentive and persistent to find, read, remember, put into practice an information from diverse sources
• Very good memory, critical thinking + logic. Responsibilities
• Work alongside the Head of Customer Care, Customer Support Team, L2 Tech Support Team to ensure the experience of Reply.io users is a world-class and completely smooth throughout all phases of engagements
• Handle inquiries via Intercom (mostly) and other communication channels to answer all questions and issues accurately and rapidly
• Communicate effectively with users and address issues rapidly and fully, either on your own or by pulling in other relevant parties and seeing the problem through to its full resolution
• Work closely with the success and development departments to identify the roots of potential problems and develop solutions that are sustainable and effective. Work in shifts (Kyiv time)
Currently, our team operates in shifts from 9 a.m. to 2 a.m. (Kyiv time), and we are eager to welcome new team members for the following shifts:
• 9-17:00
• 11-19:00 We offer
• Working with the leading product on the US and Global market
• Real opportunity for professional growth and self-improvement
• Work from home or co-working space (we cover the co-working costs)
• We provide the latest equipment and any necessary things for your comfortable work
• Access to internal business literature, training, seminars
• Unlimited number of sick leaves
• Awesome colleagues and a pleasant working atmosphere
• Corporate celebrations and fun activities, some of them unforgettable. Since the beginning of the russian invasion, all our profits have been directed towards the Armed Forces of Ukraine. So far, we have donated more than 7 million UAH and are committed to growing our company to help more. As well, we are part of the KOLOcи program from KOLO ( koloua.com/kolossus ), where we donate $10K monthly just to them. Join us to help the Armed Forces of Ukraine to kick russia’s ass!
