Customer Support Agent in JatApp

Customer Support Agent

Kyiv, abroad, remotely

JatApp is a product IT company that creates massive, useful and high-tech products , which are used daily by millions of users from all over the world.

We are looking for a Customer Support Agent for the company's largest product - cross-platform VPN service . Our product already helps 10 million users from all over the world meet the need for cyber protection. Our goal is to enter the top 5 best VPN services in the world.

Key tasks:
• Effective processing of user requests in Zendesk (Chat, e-mail) + social media
• Work with billing requests (Cancel/ Refund/Dispute) together with Finance team
• Monitor and respond to user feedback on various platforms such as Trustpilot, Appstore, Google Play, Chrome store, Instagram, Twitter, Facebook, etc.
• Maintain knowledge base and keep the information on the department wiki up to date

Required skills and experience:
• English language level - Upper-Intermediate+ and above, excellent written English
communication

• Experience with VPN
• Experience with billing requests and payments
• Knowledge of Chinese

At JatApp we value:
• Responsibility for your product and processes
• Orientation on the result and persistence in achieving your goals
• Flexibility and quick adaptation to changes
• Ability to take responsibility and close tasks "turnkey"
• Continuous development and teamwork

Recruitment process: Interview with a recruiter - Test assignment - Technical interview - Final interview - Collection of references - Offer

We offer:
• 12 compensated days off per year
• 5 compensated sick days with documents per year
• 3 compensated sick days without documents per year
• Medical insurance (within corporate limits)
• Benefits Cafeteria
• Team building
• Educational portal and internal knowledge exchange