Customer support agent in CodeIMPL

Customer support agent

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We are currently seeking a  Customer support specialist to join our team, focusing on our fintech (payment system) project. In this role, you will be responsible for resolving technical issues for both B2B and B2C clients via email and tickets, working with CRM software, conducting checks and tests, and maintaining positive communication with clients.

About the company

codeIMPL was launched in 2018 with a large knowledge and experience in mobile development. Since that we help businesses and individuals establish their presence on any modern device and platform — mobile, web, etc.

Our clients are large worldwide companies, that develop important and significant solutions in FinTech, Blockchain, DeFi, Health & Fitness, Gambling domains.

In codeIMPL we use modern, innovative technologies and approaches that allow us to support any solution and provide the foundation for its future scaling and enhancement.

About the product

Project: fintech, payment system, crypto currency exchange.

Responsibilities:

• Resolving issues with B2B / B2C client: email / tickets.
• Working with CRM software.
• Performing various checks and tests.
• Giving feedback to clients and creating an overall positive communication atmosphere.

Requirements:

• Very good English skills (B2 level or higher); in writing + verbally.
• Experience in Customer Support at least 1 year.
• Experience in the payments, blockchain or fintech industry is an advantage.
• CRM software experience.
• Detail-oriented nature.

We offer:

• Full-time remote job;
• Paid annual leave;
• Work with professional team and friendly atmosphere;
• Minimum of bureaucracy.