Customer Support Agent in Infinity Group Sp. z o.o.

We are looking for Customer Support Specialist to collaborate with our client, a leading company in the VoIP and instant messaging industry. The client provides a cross-platform communication application available on various operating systems, facilitating messaging, media exchange, and international calls.

Are you passionate about helping people and solving problems? If you enjoy working in a fast-paced environment and are excited about making a difference in the instant messaging industry, we want to hear from you! As a Customer Support Agent, you'll be the first point of contact for our customers, helping them with their questions and ensuring they have the best experience possible.

If you have excellent communication skills, a positive attitude, and a desire to grow in a dynamic industry, apply now and join our team!

Responsibilities

Support Agent will be responsible for keeping our users happy and loyal by providing efficient responses to the worldwide community queries.

● Provide fast and professional response to users’ issues (via email and live chat)

● Maintain a high level of users’ satisfaction

● Investigate the problematic issues reported by users: collect relevant information, analyze and document it in internal articles

● Identify and report on trends, repeated issues and urgent bugs.

Requirements

● Proficient in English and Ukrainian at either native or professional level

● A problem solver with an innate sense of curiosity and passion about helping people

● Enthusiastic smartphone user

● Microsoft or Mac OS’s savvy

● Willingness to participate in a 24/7 rotating roster schedule which predominantly includes after-hours shifts (5 working days / 40 working hours a week)

● Attention to details

● Team player

● Experience in customer support or customer service will be a plus.

Our offer

• B2B contract
• Hybrid model: 3 days in the office and 2 days remote (flexible choice of days), with full remote work until the Warsaw office opens (within a few months)
• Subsidized Multisport card
• Subsidized medical package
• 20 days of paid leave
• Work in an international team

Recruitment process

• Initial HR Interviews with Infinity Group
• (4-5) stages with the client including a home task.