Customer Support Agent in JatApp

JatApp is a product IT company that creates high-tech mobile and web products that solve real user needs and have a global reach. The company's portfolio already has more than 20 different products in the white niche: business tools, utilities, cyber security, education and other innovative solutions that are used by millions of people around the world every day.

We are looking for a Customer Support Agent to support our products. This is a great opportunity for those who can clearly sense the needs of users and want to participate in shaping support processes, creating Quality Knowledge Base materials and identifying ways to improve product performance. 400">

Needed skills and experience:

• Experience in a similar positionfrom 6 months
• The level of English is Upper-Intermediate+ and above, excellent written English
• with ticketing systems (Zendesk, Intercom, Freshdesk, etc.)
• Ability to process up to 100 (on average 50-60) cases per day without losing focus and quality communications
• Experience with KPI/SLA
• Willingness to work a flexible schedule (including 2 night shifts per week)
• Full-time: Morning: 07:00 - 15:00; Day: 15:00 - 23:00; Night: 23:00 — 07:00 (Kyiv time)

It will be a plus:

• Experience with billing requests (cancellation, refunds, disputes)
• Experience with Jira, Amplitude

Recruitment process:

Interview with a recruiter - Test task - Final interview - Collection of references - Offer

We offer:

• Paid vacations and sick days:12 vacation days per year, 5 sick days with documents and 3 without documents - work calmly, we take care of your rest and health
• Medical insurance:full corporate coverage, because taking care of your health is a top priority
• Benefits Cafeteria:choose what you like - sports, food delivery, home office supplies
• Team building and team activities:we love a team, and doing cool things together is even more fun
  
  

Is this exactly what you are looking for?
Then don't hesitate - click "Apply" and send your resume!