Customer support agent in RecruitGarden

We are waiting for Customer support agent

Main Responsibilities

– Respond to customer requests in chat and email;

– Advise users about company services;

– Follow technical instructions and resolve typical requests;

– Record requests;

– Adhere to communication standards and KPI;

– Interact with other departments (technical, financial, risk department, etc.) to quickly and correctly resolve user requests;

Mandatory Requirements

– English from B1 (spoken and written);

– Responsibility, attentiveness and stress resistance;

– Speed in adaptation and training;

Will be a plus:

– Experience in customer service

– Experience in communicating with native speakers

– Ability to work with CRM systems

We offer

– Fixed rate + KPI;

– Full training from the first days;

– Comfortable office with the possibility of uninterrupted work during power outages;

– Mentoring and support throughout the working time;

– The possibility of rapid career growth both in the support department and in other areas of the company;

– 12 days of sick leave per year, 22 working days of vacation;

– gifts for special dates, and we organize joint events;

– we offer payment for specialized courses, English language lessons with native speakers;