Customer Support Agent in Novoplex

Novoplex is a group of companies that develop iGaming products and provide services in various areas of performance marketing.

Right now we are looking for our idealCustomer Support Agent who will join our team to achieve great results together.

If you feel that we can fit each other - please let's rock it!

< strong style="font-weight: 700">What will you do:

• Work with a large volume of life chats and other online tools;

• Provide accurate, reliable and comprehensive information to customers;

• Follow communication procedures, instructions and policies;

• Support other business units through customer liaison, documenting customer requests;

• Manage complaints, provide appropriate solutions to problems in a timely manner;

• Work in shifts, including night shifts: 8:00-15:00, 15:00 - 22:00, 22:00-08:00 (schedule 3/2).

• B2+ English language;

• Customer service experience;

• Passion for the customer service industry, good communication skills;

• High level of honesty and integrity, proactive approach;

• Sense of responsibility and ability to work in a team;

• Ability to work under pressure, stress resistance;

• Ability to work in different shifts (with night shifts);

• A positive view of gambling.

Why you should be part of our team:

• Comfortable conditions for your productive work and professional growth;

• Friendlyenvironment and strong corporate culture;

• Provision of work equipment and compensation for professional courses and events;

• Convenient work format.

If you think we are your perfect match , time to familiarize yourself with our Hiring process:

1. HR Screening

Thank you for your feedback , your resume is now on its way to our recruitment team. If your skills match the job requirements, our recruiter will contact you to get to know each other and learn a little more about each other.

2. Test assignment

It's time to show your skills in practice! The test task will help you understand your day-to-day tasks and help us better see your skills. Good luck :)

3. Final interview

We invite you to final interview to get to know each other better and get answers to all remaining questions.

4. Offer letter

We send an offer and we look forward to having you in our team. Congratulations :)