Customer Support Agent in Rakuten Viber

The Customer Support Agent will beresponsible for keeping Viber users happy and loyal byproviding efficient responses tothe worldwide Viber community queries. Responsibilities include providing fast and professional offline (Email, live-chat) responses touser issues, maintaining ahigh level ofuser satisfaction, investigating problematic issues reported byusers, identifying and reporting trends, repeated issues, and urgent bugs. Responsibilities:Respond tocustomer inquiries and provide accurate information about our products and servicesTroubleshoot technical issues and guide customers through resolution stepsHandle customer complaints and provide solutions toensure customer satisfactionDocument customer interactions and feedback toimprove our products and servicesCollaborate with other teams toescalate complex issues and provide comprehensive solutionsSkills and Qualifications:Excellent communication skillsAbility tomultitask and prioritize tasks effectivelyFamiliarity with customer support tools and systems (training provided)Basic technical knowledge and proficiency inusing computer applicationsRequirements:1+years ofexperience incustomer support orrelated fieldAproblem solver with aninnate sense ofcuriosity and passion about helping peopleProficient inEnglish and Ukrainian ateither native orprofessional levelEnthusiastic smartphone user (Active Viber user— amajor advantage)Microsoft orMac OSsavvyWillingness toparticipate ina24/7 rotating roster which predominantly includes after-hours shiftsAttention todetailTeam playerExperience incustomer support orcustomer service will beaplus.