Customer Support in Frozeneon

We are looking for a person who has empathy and is ready to solve complex cases of our users. We believe that support is a key function in the company, as support agents unite us and our users in solving their problems. We hope to find a person who will not only help our users, but also share our interests, namely the love of computer games. What you need to do: 🔸 Communicate with customers through correspondence 🔸 Interact with the product team 🔸 Work with the functionality of the admin panel on the site 🔸 Processing and searching for user payments, control of payment status 🔸 Solving user problems directly related to searching and working in the database 🔸 Working with large volumes of information (regular and detailed review of information published in work chats and channels) 🔸 Communication with company partners regarding the functionality of our product What you need to know: 🔹 Upper intermediate English and above 🔹 Gamer experience 🔹 Willingness to learn and develop 🔹 Quick assimilation of new information in large quantities What we offer: 🔸 Experience working in a professional team of like-minded people who are always ready to share with your knowledge and skills; 🔸Opportunity to work on international GameDev products that have gathered around its ecosystem millions of gamers from all over the world! 🔸High salary level with the possibility of receiving bonuses and % of profit per team; 🔸Paid vacation and sick leave; 🔸Opportunity to work remotely - our team works successfully all over the world.