Customer Support in DiJust

We are looking for Customer care (success) manager for English users of our products.What are you going to do?- Interact with users through live chat and tickets (calls will be added in the future, so it’s important to have good spoken English as well);- Guide users through our website to help them get the most of it, proactively offer solutions to enhance their experience;- Investigate user cases using CRM and action logs; - Cooperate with colleagues from other departments and escalate complex issues.You are a perfect match if you:- Have excellent communication skills;- Have an advanced level of spoken and written English;- Have a personal computer, and stable Internet;- Know what makes an exceptional customer experience! It will be a great advantage if you:- Have experience working with native speakers or participated in international programs like Work & Travel;- Have experience in Customer Success, Support or Sales.What we offer:- Shift work working schedule (8 hour shifts); - Nice office near Lybidska metro station or remote;- Competitive compensation always paid on time;- Professional development, internal and external trainings;- Work in a strong team with commercially successful products;- Social package (insurance, paid vacation);- We encourage our employees to achieve success on an ongoing basis (bonuses, gifts, corporate parties)!