Customer Support in JustMarkets Tech

JustMarkets is an international multi-asset broker that has been shaping the industry since its inception in 2012. Our mission is to create an attractive and transparent trading environment where people can fully unlock their investment potential. We are currently looking for a Customer Support Agent (Ukraine) to join our team and contribute his expertise. Duties: Handle any incoming customer inquiries within a specified period of time through various communication channels: live chat and ticket system; Determine customer needs to achieve customer satisfaction; Manage standard requests in the ticket system and forward those that require more in-depth investigation to the appropriate department or specialist. Requirements: Ability to communicate in English at B2-C1 level; Computer literate; Able to identify solutions to problems and present solutions verbally and in writing; Strong interpersonal skills; High level of professionalism; Attention to detail and punctuality; Windows with a minimum of 8-16 GB RAM or Apple Mac not older than 2015. Stable Internet connection; Own workplace. We offer: Work in a dynamically developing company; Challenging but exciting tasks with our own product; Internship period provided; Competitive salary; Shift work (day and night shifts from 9 am to 9 pm and from 9 pm to 9 am / 2 weekends) Remote work.