Customer Support in Firetics

We are looking for Customer Support to join the international iGaming product team!
If you like to help people, pay attention to details and enjoy solving problems - this role is for you.

Responsibilities:

• Communicate in writing with customers and respond promptly to their inquiries
• Interact with the product team to effectively resolve inquiries of users
• Work with the functionality of the site admin panel, update and check data
• Process user payments, search and control their status
• Process large volumes of information, including regular reading of messages in internal work chats and channels

Requirements:

• 1 year of work experience
• High level of customer orientation and desire to help users
• The ability to quickly absorb large amounts of new information

• Remote work format
• Competitive salary, regular reviews and bonuses for initiative
• Quick hiring process - only 2-3 stages, and you are with us
• 24 days of paid vacation + 10 sick leaves per year
• A strong team that shares experience and knowledge
• We don't hire team leaders - we grow them within the team
• Budgets and resources to implement your ideas
• Transparency and a minimum of formalities
• Community where it is comfortable: we play, go to conferences, network and just have a great time!