Customer Success Team Lead in ABM Cloud

Are you ready to redefine the retail landscape with cutting-edge automation software? A leading provider of retail supply-chain process optimization solutions is seeking a talented and experienced Customer Success Team Lead with fluent English to join our dynamic team.Position Overview:As a Customer Success Team Lead, you will play a pivotal role in ensuring the customers receive an unparalleled amazing experience with our solutions. We are looking for a proactive leader who can guide our Customer Success team in delivering exceptional service and building strong, lasting relationships with our clients.Responsibilities:Leadership: leadand inspire a CST team, fostering a culture of excellence and customer-centricity.Operational Excellence: establish and uphold operational standards for all CST customer interactions, ensuring a seamless and exceptional experience.Mentorship: work jointly with CST managers to navigate complex customer meetings, providing valuable insights and solutions.Proactive Engagement: drive proactive support initiatives within the Customer Success Team (CST).Data-Driven Insights: perform detailed reporting and analysis on client metrics, offering strategic recommendations for continuous improvement.Retention Focus: implement strategies to maximize customer retention and minimize churn, contributing to long-term client satisfaction.Health Checks: conduct Net Promoter Score (NPS) assessments and other checks to gauge and improve customer sentiment.Cross-functional: collaborate closely with sales, product, and technical teams, etc. to align customer success initiatives with business goals.Must-have Requirements and Qualifications:Bachelor's degree in business, technology, or a related field.Fluent English proficiency (C1 level)Proven experience in retail and/or supply chain is a mustStrong analytical and problem-solving abilities.Ability to convey complex concepts to non-technical audiences.Excellent communication skills for customer interaction.Process development proficiencyWhat We Offer:Opportunity to develop professionally in a rapidly growing industry.Open and transparent work environment.The chance to make a significant impact.