Customer Success Specialist in Ingenious Culinary Concepts

Client Success RepresentativeAbout Us: Ingenious Culinary Concepts has directly impacted the dining experience within schools for over a decade. Once we have put our proposal into place, we redesign and change the average child's dining experience at school. We are currently seeking an experienced Client Success Representative to join our growing company. Ingenious Culinary Concepts (ICC) is a comprehensive, consulting company specializing in food service programs in K-12th grade public schools, nationwide. We provide turnkey services aimed at positively enhancing students’ cafeteria experiences within public schools. Why join us? Competitive Salary plus bonus PTO (Paid Time Off)Employee BenefitsRemote work with a couple days of travel for conferencesFamily Friendly Environment (Work hard / Play hard) Objectives of this RoleOwn the client relationship with assigned clientele, including overall customer satisfaction.Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.Maintain existing customer-success metrics and data as directed.Essential Duties and Responsibilities: Support Executive with various administrative tasks related to the company’s day-to-day operations (to include but not limited to screening and directing phone calls, taking and disseminating notes during meetings, client follow-up, etc.) Support sales team with various administrative tasks related to securing client’s design layouts and quote approvals. Manage, log and communicate client’s design revision requests (through final approval and purchase order issuance). Organize, track, monitor and report on the lead flow within Salesforce and ensure an efficient lead process from beginning to end.Actively communicate with the sales team regarding all client exceptions and questions related to design layouts and quote approvals. Prepare and manage preliminary vendor data (using Microsoft Excel) for the purpose of creating client estimates. Organize, track, monitor and report on the lead flow within Salesforce and to ensure an efficient lead process from beginning to end. Qualifications, Experience & Requirements: Bachelor's Degree/ or High School degree with 5 years relatable experiencePrior Salesforce knowledge preferredStrong knowledge of Microsoft Office Suite (including MS Excel)Knowledge of MS Teams for meetings and communicationAttention to detail is critical for this role.Exceptional multitasking, organizational skills and impeccable attention to detail.Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround. Preferred experience, within the food service industry or logistics and/or as a project coordinator or manager. Must undergo a background check and meet Level 2 screening requirements pursuant to Florida State Statute 1012.32. Comply with all local, state and federal regulations, laws, and policies. Please note this job description is not intended to be all-inclusive and the employee may perform additional related duties. We are an EEOC organization.Revised: 03/22/24 Show more Show less Должностной уровень Специалист Тип занятости Полный рабочий день Должностные обязанности Административная деятельность и Другое Отрасли Потребительские услуги