Customer Success Specialist in Serpstat

We are looking for a talented Customer Success specialist to join the team to work with existing Serpstat customers. This role offers the opportunity to work in one of the most technological departments with refined processes and detailed analytics. Serpstat, an online service for Internet marketing professionals, is already recognized as a world leader, growing from a startup to a team of 70+ specialists. Our clients are major players in the global market, including even 4 ministries. If you like to actively communicate with clients, train and develop their potential, then we are waiting for you. You will also have the opportunity to work in a stable and dynamic environment, where your contribution will determine the success of our team. Your skills: Competent Ukrainian language (oral and written). Proficiency in English at level B2 and above (oral and written). Knowledge of the basic principles of Internet marketing. The ability to feel the needs of clients. Effective communication and the ability to actively listen to the client. Quick assimilation of new material and desire to develop. Focus on achieving results and high responsibility. Understanding the importance of deadlines and readiness to work with customer objections. Will be a plus: Experience with CRM systems to manage customer interaction. Basic understanding of SEO. The team is waiting for you: Ensuring successful implementation of the service for new customers through training and on-screen service demonstrations. Conducting additional consultations and offering customers advanced services - sales/ additional sales. Active communication with clients to ensure their satisfaction and identify their needs. Solving clients' financial and legal issues. We offer: Payment - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment. Flexible work schedule with the possibility of starting the working day from 09:00 to 12:00, and ending from 18:00 to 21:00. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays. The possibility of using a corporate bot that combines the most powerful artificial intelligence available today. The possibility of learning and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period. Internal corporate discounts on various services, including discounts on English courses. Quick decision-making and testing of ideas — absence of unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions. Profile events and chats for sharing experiences within a group of companies. Corporate events and entertainment. Even in difficult times, we do our best to lift the spirits of our employees ;)