Customer Success Specialist in ICEA

ICEA is a Polish digital agency with a global reach, whose goal is to provide comprehensive digital marketing solutions tailored to the client's needs and strengthening the brand's position in every sector.

We implement comprehensive e-commerce projects that go beyond performance marketing. We are one of the few companies that automates SEO work using new technologies - among others, we turn to AI.

We are looking for a person to join our company as: Customer Success Specialist

This is what we can offer you:

• flexible working hours,
• possibility of hybrid/remote work,
• attractive salary,
• form of B2B or UZ cooperation,
• training and development projects,
• healthy body (Multisport and LuxMed), for employees and family members,
• group insurance for employees and family members,
• subsidy for glasses, < /li>
• off on your birthday,
• occasional gifts,
• gift for the birth of a child,
• referral system,
• integration trips,
• chill zone (PS4, billiards, darts),
• dog-friendly office.

Your experience:

• you know the Google tools environment (Google Sheets, Google Docs, Slides Google),
  
• you have basic knowledge or have had experience with the following tools: Google
  
• Analytics, Google Search Console, Senuto, Semstorm, Majestic SEO, Ahrefs ,
  
• Keywordtool (if not, we will be happy to introduce you to it),
  
• knowledge of English at B2 level is desirable

About you:

• you have already gained your first experience in B2B customer service,
  
< li> knowledge of the Digital Marketing industry (mainly SEO) will be an additional advantage,
• you feel that high personal culture is a feature that distinguishes you,
  
• you are willing to communicate and you interact, building long-term relationships with customers,
  
• you have a lot of interest in internet marketing and want to develop in this direction,
  
• you approach carefully customer reports and efficiently find the best solutions,
  
• you like to share knowledge and encourage new solutions. We want the customer, after each contact with our Customer Success, to feel that his
• guardian supports the development opportunities of his online business,
  
• you want to be part of a large, international project.

ICEA is a Polish digital agency with a global reach, whose goal is to provide comprehensive digital marketing solutions tailored to the client's needs and strengthening the brand's position in every sector.

We implement comprehensive e-commerce projects that go beyond performance marketing. We are one of the few companies that automates SEO work using new technologies - we turn, among others, to AI.

We are looking for a person to join our company as: Customer Success Specialist

Then we canOffer you:

• flexible working hours,
• possibility of hybrid/remote work,
• attractive remuneration,
• form of B2B cooperation or UZ,
• training and development projects,
• healthy body (Multisport and LuxMed), for employees and family members,
• group insurance for employees and family members ,
• subsidy for glasses,
• time off on your birthday,
• occasional gifts,
• gift for the birth of a child,
• referral system,
• integration trips,
• chill zone (PS4, billiards, darts),
• dog-friendly office.

[practical support for the client from the beginning of cooperation in the field of positioning, taking into account his expectations and needs, but also in the form of own initiatives, maintaining contact and building relationships with customers by precisely answering questions, providing information regarding current implementation, services and tips to achieve even better results, analyzing results and proposing tailored solutions and extending cooperation, influencing customer satisfaction by meeting deadlines and arrangements, sharing expert knowledge , bringing a smile to customers' faces with their attitude.] Videos: Бонуси та переваги: ​​Sport Subscription, Private healthcare, Modern technologies, Integration events, Flexible working hours.