Customer Success Specialist in AcademyOcean

Customer Success Specialist

Odesa, remotely

AcademyOcean is looking for a specialist in the Customer Care team for the position Customer Success Specialist.

AcademyOcean is a cloud-based distance learning LMS designed to maximize employee potential. With our help, businesses automate training for employees, customers and partners. The system has a record rating of ease of use of the product in its industry - 9.8 out of 10.

The product is used by 300,000 users from 25 countries, including such companies as AJAX, Reply, TSUM, Poster, YouScan, Work.ua .

1. Experience of Customer Onboarding Specialist / Customer Success Specialist from 1 year.
2. Knowledge of English at the Intermediate level and above (oral and written).
3. Ability to plan and coordinate customer onboarding.
4. Basic ability to work in Google Sheets/Excel.
5. Desire to help people.
6. Ability to identify cause and effect relationships and find sophisticated solutions in both routine work and complex tasks.
7. Ability to effectively interact with clients and internal teams

Will be a plus:

- experience in SaaS in a similar position ;

- work experience in the B2B segment;

- basic SQL knowledge;

—understanding how the API works.

The team is waiting for you:

1. Help in launching and maintaining the training process in the client's company and getting the most out of our product.
2. Case studies and customer trends, how they use the system and based on this improve the onboarding process of new customers.
3. Assist in product improvement based on customer communications and feedback.

We offer:

1. Fixed rate based on the results of the interview.
2. Working hours from 10:00 to 19:00 or from 12:00 to 21:00 Kyiv time.
3. or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are self-contained in case of a power outage.
4. 50% compensation for education, gym, health care or hobbies - you choose what you need.
5. Individual and group work with a corporate psychologist.
6. Paid vacation - 18 working days, 8 paid sick days per year, and 11 public holidays.
7. The ability to use a corporate bot that combines the most powerful artificial intelligence available today.
8. Opportunity for training and development: experience and support of our staff, assistance in professional adaptation under supervision throughout the trial period.
9. Internal corporate discounts on various services, including discounts on English courses.
10. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
11. Profileno events and chats to share experiences within a group of companies.
12. Corporate events and entertainment. Even in difficult times, we do our best to cheer up our employees ;)