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Customer Success Specialist in Netpeak Group
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Netpeak Group
AcademyOcean is looking for a specialist in the Customer Care team for the position of Customer Success Specialist.
font-weight: 300" target="_blank">AcademyOcean is a cloud-based LMS (learning platform) with which businesses automate the training and adaptation of employees, partners, customers, or create their own courses. The LMS has an industry-leading ease-of-use rating of 9.8 out of 10 (g2.com), intuitive UX design, supports over 100 languages, and is GDPR compliant, ensuring data security. The team works in 7 countries, the platform is used by clients on 5 continents, and the number of students is 300,000. Among Ukrainian businesses, LMS is used by such companies as: Intertop, Olx, Samsonite, Miraton, Ajax, Work.ua, Delvi and others.If you always wanted to be a part of a cool project, to do something meaningful and for the whole world, but you didn't know where to start - you've come to the right place, fill out the form!
Your skills:
Experience as a Customer Onboarding Specialist / Customer Success Specialist from 1 year.
Knowledge of English at the Intermediate level and above (oral and written).
Ability to plan and coordinate customer onboarding.
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Basic ability to work in Google Sheets/Excel.
Desire to help people.
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Ability to identify cause and effect relationships and find sophisticated solutions in both routine work and complex tasks.
Ability to effectively interact with customers and internal teams
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Will be a plus:
- experience in SaaS in a similar position;
- experience in the B2B segment;
- basic SQL knowledge;
- understanding how the API works.
The team is waiting for you:
- Help in launching and supporting the training process in the client's company and getting the maximum benefit from our product.
- Studies of customer cases and trends, how they use the system and based on this improve the onboarding process of new customers.
- Assists in improving the product based on communication with customers and their feedback.
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We offer:
- Fixed rate based on the results of the interview.
- Working schedule from 10:00 to 19:00 or from 12:00 to 21:00 Kyiv time.
- or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of power outages.
- 50% compensation for education, gym, health care or hobbies - you choose what you need.
- Individual and group work with a corporate psychologist.
- Paid vileave - 18 working days, 8 paid sick days per year, and 11 public holidays.
- Opportunity to use a corporate bot that combines the most powerful artificial intelligence available today.
- Opportunity to learn and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period.
- Internal corporate discounts on various services, including discounts on English courses.
- Fast decision-making and testing of ideas — absence of excessive bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
- Profile events and chats for sharing experiences within a group of companies.
- Corporate events and entertainment Even in difficult times, we do our best to lift the spirits of our employees ;)
