Customer Success Manager with Spanish (LATAM) in YouScan

Responsibilities
The Customer Success Manager (CSM) helps each customer achieve success with our product. The CSM is responsible for strategically supporting and advising clients to retain, grow and sustain their existing client base.
This is an ideal role for someone who can communicate with clients and help clients solve their problems, continuously educate and deliver product value. , delve into the client's business processes and propose improvements.
Functional responsibilities:

• Consulting and training Spanish-speaking users, delving into their needs and tasks.
• Creation of educational content (blog, FAQ, videos, webinars).
• Increasing the client's involvement in working with YouScan.
• Management of customer outflow, extension of contracts, sale of additional services.
• Study of user behavior using behavioral analytics tools, analysis of their requirements.
• Participation in the prioritization of system capability development tasks taking into account customer feedback.
• Preparation of documents in cooperation with the legal and financial department.

Necessary skills

• Work experience >2 years in a similar position or work in sales, account management, other roles in customer service (not technical support).
• Skill of conducting negotiations and business correspondence in English.
• Ability to build working relationships with clients.
• Spanish C1 (fluent conversational),
• English B2.
• High level of self-organization, proactive position in work.
• Have an idea of ​​what Social Media, Social Listening, AI, reputation management, marketing are.

We offer

• Rate + bonuses for achieving KPI.
• Use of modern tools and practices of working with clients and product development.
• Education and opportunities for professional development.
• Structured onboarding, product knowledge base, automation of routine tasks.
• Working schedule from 15:00 to 00:00 (in Kyiv).
• Paid vacations and sick days without limits on days (Unlimited Leave Policy)
• Hybrid with office (Kyiv) or full remote (Ukraine, Europe).
• 4-day work week in summer
• Work in an ethical company with a good reputation on the market and a strong internal culture. 

About the project
YouScan is a product IT company. Our goal is to create a convenient social media monitoring tool for marketers to help them "hear" their consumers on social media. Well-known consumer brands such as Nestle, Coca-Cola, McDonalds, PepsiCO and many others use YouScan solutions to analyze consumer opinions and improve their products and services for them.