Customer Success Manager with knowledge of the Polish language in Ringostat

September 12, 2024 First job

Customer Success Manager with knowledge of the Polish language

remotely

Ringostat— is a powerful AI platform of 7 analytics and sales products that helps businesses around the world become more efficient. We receive the High Performer award on G2 every quarter and are among the top 15 services in the world in our category. As the official technology partner of Google Analytics in Eastern Europe, we continuously innovate to support more than 1,300 companies from 26 countries, such as Peugeot, OLX, Ajax and others.

We are looking for a Customer Success Manager who speaks Polish and is ready to work on the international market, implement the best solutions and help customers all over the world. If you aspire to be successful on a global level, Ringostat is the place where you can realize your potential.

Just see what our customers and partners are saying.

Your skills:

Hard skills:

1. Polish at the C1 level.
2. Computer skills at the level of an advanced user and interest in modern IT technologies.
3. Competent oral and written Ukrainian and Polish.
4. Ability to communicate with clients: listen and maintain a conversation.
5. Customer orientation and a good sense of humor.

1. The ability to quickly learn in a new field.
2. Self-study.
3. Desire to help people.
4. Non-conflict.
5. Focus on the result.
6. Work in multitasking mode.

If you can do much more - great, it will be easier and you will be able to earn faster and more.
If not, we will teach you and "lead you by the hand".

The team expects from you:

1. Providing answers to incoming customer calls and independently making calls to customers.
2. Training clients on the correct and full use of the service.
3. Suggestions and assistance in implementing additional Ringostat tools to solve customer problems.
4. Communications with clients to understand their satisfaction with the service.
5. Proactive / operational response to customer problems and their solutions ("alert" system in our CRM).

We offer:

1. Payment - rate + monthly bonus. This means that you yourself influence your income, but you have a "safety cushion" in the form of a fixed payment.
2. Flexible work schedule with the possibility to start the working day from 9:00 to 10:00 and finish from 18:00 to 19:00 Polish business time.
3. Ability to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are self-contained in the event of a power outage.
4. Individual and group work with a corporate psychologist.
5. Paid vacation - 18 working days, 5 paid sick days per year, and 11 public holidays.
6. The ability to use a corporate bot that combines the most powerful artificial intelligence available today.
7. Opportunity for training and development: experience and support of our staff, assistance in professional adaptation under supervision throughout the trial period.
8. Internal corporate discounts on various services, including discounts on English courses.
9. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
10. Profile events and chats for sharing experience within a group of companies.
11. Corporate events and entertainment. Even in difficult times, we do our best to raise the spirits of our employees ;)

More importantly:

In addition to the skills described above, we we are looking for a person who has a strong orientation to the result, is ready to be frank with colleagues and is responsible for his work. If you feel that these qualities resonate with you, send us your resume and join our team! :)