Customer Success Manager (Serbian-speaking) in Jooble

Jooble is a global product IT company transforming employment.

Every month, millions of people in 66 countries around the world use Jooble to find jobs and hire talent. Behind it is a team of more than 300 professionals who combine deep expertise in analytics, technology and working with data to make this process easier and more efficient.

Today, Jooble is among the TOP 10 most visited sites in the world in the Jobs and Employment segment, confirming its global influence.

We are looking for a Customer Success Manager for the Serbian market to help us strengthen our customer engagement in the Serbian market with a focus on support, help them better use our product, bring back lost customers, and expand the opportunities for cooperation with current customers.

What you will do:

• Build strong, long-term relationships with new and current customers;

• Work to increase the average check by offering the customer the optimal package (upsells);

• Return lost customers according to the defined plan indicators;

• Be a reliable support and advisor for customers on all service-related issues Jooble;

• Accompany clients in the process of finding personnel: help with job descriptions, advise on service opportunities;

• Work with both active clients and those who have stopped cooperating, and find relevant solutions for them;

• Create a positive client experience, focusing on long-term value cooperation;

• Analyze information, structure data, draw conclusions and make decisions based on them;

• Monitor the market, competitors and customer needs to develop new approaches in working with customers.

Needed skills and experience:

• Fluent Ukrainian language and confident knowledge of the Serbian language;

• English at a level sufficient to understand internal communication and materials (will be a plus);

• Willingness to learn, openness to new things, curiosity about people and products;

• Ability to combine customer care and sales development (sales);

company

• A team that values openness, trust and is ready to support

• Participation in building a strong customer service that really helps people

If you are ready to influence the lives of millions of people around the world, send your resume and we will contact you soon.