Customer Success Manager (Ringostat) in Netpeak Group

Ringostat is currently looking for a Customer Success Manager who will help our customers use the service :) For the past 1.5 years, we have received the "High Performer" award quarterly on the authoritative G2 feedback service and are among the 15 best services in the world in our category. We are the only official technology partner of Google Analytics among similar services in Eastern Europe. Our mission: to improve the business of clients to the highest possible level! Just look at what clients and partners are saying about us :) Your skills: Knowledge of the Ukrainian language equal to fluent communication. Ability to communicate with clients. Ability to learn quickly. Interest in modern technologies, IT. Tactfulness. You are able to listen and maintain a conversation, have a sense of humor, customer orientation. Written literacy. The team is waiting for you: Answer incoming customer requests. Training customers on the correct and full use of the service. Offer and help in the implementation of additional Ringostat tools to solve customer problems. Communication with customers, understanding their satisfaction with the service. Proactive / prompt response to customer problems and their solutions ("alert" system of our CRM). What would be a nice bonus for us? The presence of work experience in the IT sphere in a similar position (customer support department, customer care department, customer service sales department, personal manager). Let's say, it will be easy, but you will get pleasure from the work of the flag, such a cool experience that will increase your professional value. We offer: Payment - rate + monthly bonus. This means that you influence our income every day, but you have a "safety cushion" in the form of a fixed payment. Flexible work schedule with the possibility of starting the working day from 8:00 to 10:00, and finishing from 17:00 to 19:00. The possibility of working completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in the event of a power outage. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 5 paid sick days, and 11 public holidays. The possibility of using a corporate bot that combines the most powerful artificial intelligence available today. The possibility of training and development: the experience and support of our employees, help in professional adaptation under supervision throughout trial period. Internal corporate discounts for various services, including discounts for English courses. Quick decision-making and testing of ideas — absence of unnecessary micromanagement bureaucracy. Work in a company that hears you and listens to you, the manager is open to dialogue and suggestions. Hold profile events to share experiences with the group of companies. Corporate events and entertainment. Even in difficult times, we will do our best to lift the mood of our employees ;)