Customer Success Manager (Retail) in ABM Cloud

ABM Cloud is a product B2B company that specializes in the development and implementation of cloud software solutions for business automation: management of production, stores, transport, warehouses, loyalty, distribution and finance. About the project: ABM Inventory is an automated inventory management system. It is a full-cycle solution that optimizes inventory in stores, thereby improving turnover, increasing sales, releasing capital frozen in excess and making the process of order formation transparent. The new employee receives: - Competitive salary. - Interesting challenging projects that provide to demonstrate their abilities and knowledge in practical activities.- An individual approach to each employee, his needs and desires regarding development in the company.- Working in a team with experienced and talented colleagues who will become excellent mentors.- The opportunity to work with clients from different countries, which expands horizons and promotes the development of intercultural competences. We want the candidate to have: - Experience in working with clients, in particular in problem solving, user support or project management. - Ability to establish and maintain long-term relationships with clients. - Understanding of technical issues and the ability to explain them to clients.- The ability to analyze large volumes of data, draw conclusions and develop recommendations for the growth of the client's business.- Competent communication in Ukrainian and English (Upper-Intermediate). Main tasks:- Ensure a high level of client satisfaction and develop relationships with them .- Advise on consulting issues and help in solving technical problems.- Identify and analyze customer problems and needs, develop an action plan to solve them.- Analyze key customer indicators, prepare reports and recommendations for improving indicators and processes.- Raise the level own competence regarding the company's product.- Keep documentation and reports on interaction with clients. Working conditions:- Full-time employment with the possibility of remote work.- Employment in accordance with the law.- Trial period of 3 months.- Paid vacation and sick leave.- English classes .- Loyal attitude to employees.- Corporate activities and events.- Comfortable and spacious office with a green area, games, table tennis, books and delicious coffee. We will be glad to see a team player, attentive, persistent with orientation to results!