Customer Success Manager (Retail) in ABM Cloud

ABM CLOUD is a product B2B IT company that specializes in the development and implementation of cloud software solutions for business automation: management of production, stores, transport, warehouses, loyalty, distribution, finance. About the project: ABM Inventory is an automated inventory management system. This is a full-cycle solution that optimizes inventory in stores, thereby improving turnover, increasing sales, freeing capital frozen in excess and making the process of forming orders transparent. The new employee gets: The opportunity to work in a team of highly efficient and proactive people who set themselves and surrounding ambitious goals and always achieve them. All conditions for professional and career growth, as the corporate culture and democratic style of management fully contribute to this. Competitive salary. Flexible work schedule. We want to see in the candidate: Higher education (technical/economic ).Retail experience.Strong analytical skills.Willingness and willingness to learn new technologies, mastering large volumes of information.Experience in working with customers, in particular in problem solving, user support or project management.Understanding and ability to explain technical issues to clients. Competent communication in Ukrainian and English (Upper-Intermediate). Main tasks: Ensure a high level of customer satisfaction and develop relationships with them. Advise on consulting issues and help in solving technical problems. Identify and analyze customer problems and needs, develop an action plan to solve them. Analysis of key customer indicators, preparation of reports and recommendations for improving indicators and processes. To increase the level of one's own competence regarding the company's product. To keep documentation and reports on interaction with clients. Working conditions: working day: Mon-Fri, beginning of days from 08:00 to 10:00, 8-hour work day, night shifts according to the schedule, working in a team of experts who know how to play so that it is fun even when it is "hot as hell", a salary that is paid clearly and on time , flexible work schedule, because we understand that sometimes you need to sit a little in a coffee oasis, and then break records! work in a company with a mega cool corporate culture, where your ideas come true and your potential is unlimited. the opportunity to improve your English at corporate classes. Spacious office (if work in the office is about you after all) in the best traditions: Starlink, tea, coffee, fruits. We will be glad to see a team player, attentive, persistent with orientation to results!