Customer Success Manager in Iron Bow Technologies

Send a personal message to the participant who posted the vacancy on behalf of Iron Bow Technologies Margarita (Berman) Angelaras Margarita (Berman) Angelaras Excited to join Iron Bow Technologies - Talent Acquisition Sales Leader Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because “What we do matters!”We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.THE HIGH LEVELAt Iron Bow, our Customer Success Managers are the backbone of customer satisfaction. They’re experts at understanding our customers’ needs and ensuring they’re met at every stage of the solution lifecycle. From guiding customers through the adoption process to facilitating ongoing success, they provide unwavering support and collaboration. Acting as the vital link between customers and our internal teams - including partners, delivery, engineering, professional services – they ensure seamless communication and problem solving. With a genuine passion for enhancing customer experience, our Customer Success Managers bring positive energy to the team, focused on delivering exceptional satisfaction to our valued customers.WHAT SUCCESS LOOKS LIKE? Adoption Skills: Proficient in guiding customers through the adoption process, effectively communicating value proposition and benefits to ensure successful utilization and integration into their operations. Maximizes user engagement and satisfaction.Technical Aptitude: Our CSMs tackle technical issues and communicate solutions clearly and effectively to customers. Customer Relationship Management: CSMs are masters at cultivating strong relationships with customers, listening to their needs and guiding them towards success. Communication Skills: Excellent verbal and written skills are crucial to effectively convey complex information to non-technical customers. Adaptive Problem-Solving: A drive to take on challenges and addressing customer pain points with innovative solutions, adapting seamlessly to evolving needs and dynamic market changes . Project Management: Our CSMs are multitaskers and juggle various projects while making our customers satisfied and impressing all parties involved.Customer Advocacy: As the superhero of customer experience, CSMs provide valuable feedback for improvement and make sure all stakeholder voices are heard. What You'll Be DoingWork with cross-functional teams to own and ensure customer deployments have completed quickly and efficientlyThrough monthly and quarterly interaction become the trusted advisor to your customersWork with the Customer to understand and ensure their business objectives are realized.Work closely with the Field Sales Team on identified opportunities for expansion within your accounts.Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.Through interaction with the Customers, Operational, Management, and Executive levels, ensure all can see the value of the service.As trusted advisor recommend ways your customer can get more value from Iron Bow.Ensure you are aware of your customer's pain points and coordinate cross functional teams to get the customer the best outcome.Develop strong overall relationships internally within the business and external with assigned clients; with a focus on driving adoption, ensuring retention.Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account baseYOUR VALUE PROP FOR OUR TEAM 7-10+ years of experience working in a customer-facing role, preferably in Sales, Technical, Project Management or Customer Success with a Technical background. However, experience in Customer Support would be considered.Cisco Systems knowledge and tool experience required.General understanding of technology verticals to include Enterprise Networking, Collaborations, Security and Data Center.Highly motivated self-starter with competitive personality and strong attention to detail.Good technical and problem-solving skills coupled with the ability to provide quick resolutionExperience navigating and steering customer engagements to completion with a high level of customer happiness.Bachelors strongly preferred with a strong technology background and 5+ Years in IT industry and or equivalent combination of education and experience or customer-facing role a plusKnowledge of sales cycle, strong verbal and written communication skills, and validated negotiation techniquesExcellent relationship building skills, tenacity, resilience, presentation skills and organizational skills with the ability to multi-task and set prioritiesTravel RequirementsThis position is remote and requires 25% travel.WHY YOU'LL LOVE IT!Collaborative Environment: Collaboration isn't a buzzword, it's the key to our success. You’ll seamlessly collaborate with our Engineering, Chief Technology Office, Chief Strategy Office, Sales and Marketing teams for precise alignment and propelling opportunities towards excellence. Integrity: Ethical standards are non-negotiable at Iron Bow. Upholding honesty and authenticity in every client interaction cements our reputation as a trustworthy partner.Transformation: Join us in redesigning the customer and employee experience, for unparalleled success. Thriving Culture: Our company culture isn’t just about work; it’s about promoting an environment where innovation flourishes, ideas are heard, and growth is supported. We value diversity, creativity, and foster an atmosphere that fuels your professional journey. Impactful Work: You'll be part of meaningful projects that make a difference. Innovation and Excellence: We're at the forefront of our industry, pushing boundaries and forward -thinking initiatives.Flexibility & Autonomy: We encourage our team members to excel and make decisions.Resources: Access the tools and support needed to succeed, we're heavily invested!Rewards, Recognition & Exceptional Leadership: Best of all, our compensation plans are designed to reward & motivate. And our leaders are there to provide expert guidance for your growth and success.OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin , age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics. Show more Show less Position level Middle manager Employment type Full-time Job responsibilities Other Industries IT services and IT consulting