Customer Success Manager (German Language) in Upstars

UPSTARS is a product IT company with which both people and brands soar. Our main focus is technological solutions and B2B services for international customers. We launch star projects in the field of iGaming, which receive recognition and the highest evaluations of profile ratings.

And yes, supporting the legal and transparent market of Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

In 2025, we actively we scale both projects and dream teams. Therefore, to strengthen the VIP Service team, we are looking for aCustomer Success Manager.

Your future tasks:

• providing quality supporting the bronze VIP segment;
• working with tasks from the retention team;
• promoting among users activities such as tournaments, lotteries, quests and adventures;
• conducting interviews with users of the bronze segment, receiving feedback on experience and preferences;
• increasing customer satisfaction by providing quality personalized assistance;
• converting bronze users into VIP customers higher segments;
• work with customer objections;
• assist in the verification process as needed;
• achieve established KPI goals;
• support and improve knowledge of existing and new products;
• ability to work on a schedule 13:00 - 22:00 Kyiv (stable schedule from Monday to Friday).

Your skills:

• fluent German (both written and conversational);
• proficiency in oral and written English at the Intermediate level and above;
• ability to communicate on the phone and in letters;
• excellent communication skills and experience working with customer objections;
• ability to interest the customer in additional services, interestingly emphasizing the positive aspects of the product;
• empathy and stress resistance in complex cases;
• willingness to learn new tools, work with them and develop new knowledge;
• ability to distribute work time and invest in set deadlines.

Desirable, but not critical:

• experience with iGaming in any position.

Our values and advantages:

• teamwork - we not only work, but also rest, move andwe do good things;
• positivity - we go through life with ease and get a drive from cool work, interesting tasks and feedback from teammates;
• opportunities - we offer a clear career plan with Performance Review, trainings, mentoring programs and other tools for implementation both in career and in life;
• courage - we take on tasks with star, we are not afraid of challenges and ambitious plans;
• openness - we speak directly and simply even about complex things, we listen to ideas and feedback and value proactivity;
• we have our own capacity to create technological solutions from scratch;
• we automate routine to use time for development and professional growth within the company;
• we do not like bureaucracy and outdated approaches - we are for freedom actions.

Mast-hev:

• work where it is comfortable and safe - in offices or remotely;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 working days of paid vacation and sick leave - we are for work-life balance;
• medical insurance in top clinics and covering the costs of a psychologist on the Pleso platform;
• Benefit cafe - spend monthly on hobbies, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporates;
• training for any request - individual budget for courses, corporate English, workshops and online library.

And another important thing:

We have no clients who would use our developments and services on the Ukrainian market.

We do not work with clients from the market of the aggressor country or any other Russian-speaking market.

Do you feel a match in values and a desire to grow professionally? Let's get to know each other!