Customer Success Manager in ENESTECH Software

Company Overview:ENESTECH is a dynamic company specializing in development, support, sales and marketing of the SENET game. Our team is international, speaks 7 languages ​​and has deep knowledge in the field of games. We are proud of our Ukrainian roots and do not sell SENET to game cafes in Russia and Belarus. Our company is actively engaged in volunteering and supports the Ukrainian army in the fight against Russian aggression.

Overview positions: We are looking for a dedicated and experienced Customer Success Manager to join our team. Your role will be key to ensuring a high level of customer satisfaction and developing long-term relationships with international customers.

Main responsibilities:

• Conducting introductory calls for new customers and support via chat.
• Providing accurate and complete information with the help of technical tools.
• Resolving customer complaints and suggesting appropriate solutions and alternatives.
• Troubleshooting technical problems that arise while using the software.
• Demonstrating software updates to current and new customers.
• Building customer loyalty and reducing churn.
• Identifying opportunities for up-selling and cross-selling.
• li>
• Regular meetings with clients to understand their needs and problems.
• Effective and prompt resolution of client problems.

Requirements:

• Fluency in English: High level of knowledge of the English language, both spoken and written.
• Decision-making ability: Quick and effective decision-making.
• Fast learning : Ability to quickly adapt to new information and technologies.
• Motivation: Strong motivation to achieve goals and improve results. li>
• Responsibility: Take responsibility for tasks and their results.
• Problem Solving: Proactively identifying and solving problems.
• Time Management and Organizational Skills: Effective time management and work organization .
• Active listening and questioning: Active listening and asking insightful questions.
• Data Analysis: Analyzing and interpreting data to make decisions.
• Empathy: Understanding and sensing the needs and customer experience.
• Communication skills: Clear and effective communication with different audiences.
• Critical thinking: Logical thinking to evaluate and solve situations.
• Negotiation and conflict resolution skills:< /b> Effective dispute management and negotiation.

Working conditions :

• Schedule: Work 2 days every 2 days (2 days at work, 2 days off).< /li>
• Working hours: From 15:00 to 23:00 Kyiv time.
• The possibility of fully remote work, but for those who are in Kyiv, there is an opportunity to work in the office if desired.