Customer Success Manager (CSM) in Poster

Poster is the first Ukrainian cloud-based restaurant business automation system. 10 years ago, Poster replaced iron dinosaurs with servers in warehouses with a simple and convenient solution. Currently, 20,000 establishments in Ukraine and 100 other countries work with Poster. Our mission is to make doing business easier for entrepreneurs around the world. The heart of the company is in Dnipro, we also have a local office in Mexico, and dealers and partners in Europe and Asia.

To sell more, you have to decide more business tasks. That is why we need a Customer Success Manager (CSM), to implement the customer's needs with the help of the product, and to make sure that we cover most of the processes in the facility.

CS manager is a cool step in your career, because the profession is one of the top 10 fastest growing specialties. We are waiting for people in whom we will invest and teach everything we know.

We made for each other if you:

• Have experience in customer service, call center, sales from 1 year.
• You like to communicate and build long-term relationships with clients.
• You don't get lost in conflict cases, for you this is a point of growth.
• You want a lot to learn.
• Excellent oral and written language skills.
• Able to explain complex things simply.
• Proactive in life and have an analytical mindset.
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  Experience in Horeca and the service sector will be a plus.

  Work schedule:

  • 5/2 - a normal working week with two days off, from 9:00 a.m. to 6:00 p.m.

  What you will do:

  • Calling and communicating with customers a lot to get them to register with Poster as soon as possible.
  • Onboarding and getting customers to use the product.
  • Offer new products that solve business problems to current customers.
  • Collect feedback from customers and forward it to the development department.
  • Solve various complex cases.

  Poster is 220 colleagues who are infinitely in love with restaurants. With us you will get:

  • A warm team atmosphere, we even wear slippers in the office
  • Modern equipment for work.
  • Comfortable and equipped office in the center of Dnipro
  • 26 calendar days of vacation.
  • Unlimited sick leave without the need for certificates.
  • The possibility of professional growth and rotations in other directions - Marketing, HR and other teams. Everything depends only on you.
  • Internal courses and training.
  • An environment where freedom of thought prevails, otherinitiatives, there is no bureaucracy.
  • New friends, because we can not only work, but also rest together.