Customer Success Manager CA in Upstars

September 12, 2024

Customer Success Manager CA

Remote

UPSTARS is a product IT company that takes people and brands soar. We know how to launch stellar projects in the iGaming sphere ✨
Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market of Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

We are expanding our dream team and are looking for a Customer Success Manager CA .

• control of the base of VIP players of the Bronze segment;
• maintaining user activity on projects;
• returning clients from inactivity;
• providing personalized assistance to clients and forming a positive client experience on the project;
• processing of incoming and outgoing communications according to tasks and client requests;
• simultaneous work in several communication channels: calls, letters;
• the opportunity to work according to the schedule 18:00-02:00 according to Kyiv. Work schedule from Mon to Fri.

💪 Your skills:

• fluent English (both spoken and written)
• skills communicate on the phone and in letters;
• the ability to interest the client in projects, it is interesting to emphasize the positive aspects of the project;
• work with player objections;
• multitasking;
• the ability to allocate working time and adhere to established deadlines;
• desire to learn new tools, work with them and develop new knowledge;
• empathy and stress resistance in complex cases.

🤞 Preferably, but not critical:

• ability to use Excel;
• experience of working with the SoftSwiss administration.
• experience in gambling.

🌟 Our advantages:

• we like tasks with an asterisk, because they reveal potential;
• we speak directly and simply, even about complex things;
• we do not like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• strive to automate the routine in order to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.
  🍪 Mast-hev:
• hybrid work - work where it is comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave - we are for work-life balance;
• medical insurance in top clinics - we care about your health;
• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, visit team buildings and corporate events;
• study, study and more study - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the product creation process? Let's get to know each other! 😉